Cake FAQ and CANCELLATION policy
-Do you have any Gluten Free cakes?
Yes! We have a delicious flourless salted chocolate & buffalo curd cake. Please note that we do our best to keep our Gluten Free cakes exactly that, however they are prepared on equipment and in kitchens that handle gluten.
-Do you make Vegan cakes?
Currently we do not offer any vegan Cakes
-How long do you need to make my cake?
Currently we need a minimum of 72 hours between order and pick up
-Where do I pick up from?
Our Bakery All Are Welcome, 887 High Street Thornbury
-What time can I pick up from?
We are open 7am Monday - Friday and 8am Saturday & Sunday. Your Cake will be ready from when we open.
-Can i cancel my order?
Yes you can but we have time limits on cancellation, please see below for further details.
CAKE CANCELLATION POLICY
Our Cakes take time and planning to make and at a certain point there is no going back. Our refund policy is in line with our cake preparation time.
- 48 to 72 hours before pickup = 100% refund
- 24 hours before pickup = 50% refund
- 12 hours before pickup = sorry, no refund